At Prime Care (GB) Limited, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By using our website, you are agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to [email protected] or by writing to Prime Care (GB) Limited, Marina Care Home, 109 Leyland Road, Southport, Merseyside PR9 0JL. Alternatively, you can telephone 01704 533184.
Who Are We?
Prime Care (GB) Limited has maintained the same core values and ethos since it was founded in 2005. With two care homes under the Prime Care umbrella, we ensure every member of staff is committed to providing a luxury service, catering for our residents’ every need. Staff are respectful, kind and provide caring engagement with every single resident.
When it comes to care homes, people expect the finest standards of living for themselves or their loved ones. By combining a family-run ethos with expert care and state-of-the-art facilities, this is exactly what you can expect at Prime Care.
Prime Care only works with highly skilled individuals. Our staff get ongoing training to keep them up to date with the best practices across the care spectrum. With specialists in every area – from dementia care to nursing care – we can provide a truly innovative approach to care.
Purpose-built dementia units, fully accessible landscaped gardens, attractive dining rooms, and serene, personalised bedrooms. This is just a taste of our state-of-the-art facilities, which give our residents a luxury living space and provide our staff with the perfect environment for expert care.
From vast menus catering for any dietary requirements to an eclectic programme of events and activities, we allow residents to personalise every aspect of their life at Marina Care. Family and loved ones can visit around the clock, so residents get true freedom with the assurance of expert care on hand.
How Do We Collect Information From You?
We obtain information about you when you use our website, for example, when you complete the contact form, when you complete the site registration form or engage with other forms within our site.
What Type Of Information Is Collected From You?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.
Use Of ‘Cookies’
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.
Main Cookies Used On Our Site
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.
The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the page’s they visited
These are Google Maps third party cookies, which are unique identifiers to allow traffic analysis to Google Maps.
How Is Your Information Used?
We may use your information to :
Contact you regarding queries raised in the contact form;
Send you information directly related to this;
Process a donation that you have made;
Carry out our obligations arising from any contracts entered into by you and us;
Seek your views or comments on the services we provide;
Notify you of changes to our services;
Send you communications which you have requested and that may be of interest to you.
These may include information about campaigns, appeals, other fundraising activities, promotions of our associated companies goods and services;
Process a grant or job application.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who Has Access To Your Information?
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings).
However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the company for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you are using our secure store pages, your payments are processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.
[You can change your marketing preferences at any time by contacting us by email: [email protected] or telephone on 01704 533184)
How You Can Access And Update Your Information
The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. You can do this by the following methods:
[Send an email to the administrator here [email protected] and request the information held about you;
Telephone: 01704 533184
Write to us at: Marina Care Home, 109 Leyland Road, Southport, Merseyside, PR9 0JL
Right To Erasure
Visitors / users of our site have the ability to request all records of their personal data held. If you would like this content please email [email protected] or by writing to Marina Care, 109 Leyland Road, Southport, Merseyside, PR9 0JL
Security Precautions In Place To Protect The Loss, Misuse Or Alteration Of Your Information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Links To Other Websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 Or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring Your Information Outside Of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Review Of This Policy
We keep this Policy under regular review. This Policy was last updated in July 2020