We are a long-established Residential Care Home and have been serving the people of Southport & beyond for many years. Housed in a lovingly and carefully restored Edwardian building full of character, the care home offers a beautiful and comfortable living environment in a unique building and a special location. We provide the highest standard of care possible and continue to strive for excellence for our residents.
We have a professional and friendly team that offer dementia-friendly care in Southport, committed to the highest standards of EMI and respite care. Our story, team and core values are central to this care.
Housing up to 33 residents in complete luxury, it’s fair to say our home has a family feel. Our staff are a key part of that family. We minimise agency use, so residents are looked after by people they know, love and feel comfortable around. As well as being highly trained, our staff get to know each resident, their likes, dislikes and requirements. That helps us go beyond care, to build meaningful relationships and have fun spending time together.
All new staff have a CRB check completed before they start with us. They are then teamed with a fully trained Senior during their induction. We also provide all staff with external training via a MyLearning log in, where they can access many online training courses, some of which are mandatory and there are lots of other courses available for staff to learn.
Lea joined the home in 2017 after an illustrious career and a professional working life devoted to the care of elderly. She had commenced this journey 27 years ago working in a hospital as a care assistant. Since then, she has worked her way up to successfully lead and manage care homes in Southport for the past 19 years with a proven track record of providing exceptional care and leadership.
We aim to make the transition to care as easy as possible for residents’ family and friends. With a tight-knit group of residents, family members can speak to a staff member or a manager without the need to make an appointment. Our managers create a bespoke care plan based on each individual service user needs. Visitors are welcome 24/7 and the home is child-friendly and pet-friendly, so you can work to your own schedule and bring along whoever you wish. With a bit of notice, you can even dine with us on your visit.
Our home also has strong links with the local community. Members of the local church come to our home for communion, with many residents attending church on a Sunday. We also have children visiting from the local nursery, giving residents the multiple benefits of intergenerational interactions. We also encourage the local college to give the opportunity for students who are studying social care to come for work experience.
I’m very happy here at Marina, I get on great with all the other residents and the staff, everyone is so sociable. I’m very lucky to have a great room. Its complete for me, everything I need, I have.
All I can say is that it’s wonderful here at Marina Care Home, when you walk in its so friendly, with lovely comfy furniture. And oh, the staff, they are truly wonderful. I cannot fault anything here.
I love it here at Marina, the staff are great and look after me. I love the food which is a good job as I wouldn’t eat it otherwise. This is the best place I have ever been.
People living in the home spoke positively about the food provided. There was a choice of meals and drinks and snacks were available if requested. Staff were seen to be kind and patient with people. Staff that we spoke to provided good knowledge and understanding of dignity and respect. People living in the home and staff spoke positively about the manager and told us that things had improvement greatly since that last inspection. People we spoke with during the inspection told us they felt safe living at the home. Their comments included,
“Of course we’re safe, why do you ask?”, “Yes we’re safe and warm here”, “I trust them all here” and “I feel safer here than I did at home”.
Staff spoke positively about the training received and felt confident that they had the skills and knowledge required to provide the care needed for people living at Marina Care Home. We saw that staff had been received a detailed induction that was in line with the Care Certificate standards. Some staff had also completed NVQ level 2 in adult social care. People spoke positively about the care provided to them by staff with comments like;
“Yes this service is caring”, “They do all my washing and even do my ironing”, “You couldn’t wish for better staff”, “They make this my home”, “They’ve always got time for me” and “The assistant manager comes in on their day off to take me to church”.
A relative told us how caring staff were; they said
“[Name] was so loved here, the staff were just fantastic, they sat up all night with [Name]. I couldn’t have asked for anymore from them, they were always quick to get the district nurse to see [Name]”
People living in the home looked happy and were observed chatting amongst each other; the environment appeared calm and staff interaction with people looked familiar and natural.